1. DEFINITIONS

In these Terms and Conditions:

  • “Housework” describes Myhome Home Cleaning.
  • “Housework Standard Customer” means a Housework customer who has booked a minimum of four cleans.
  • “Housework One-Off Customer” means a Housework customer who has booked between one and three cleans.
  • “Booking” means the use of one of our services on one particular occasion.

2. APPLICATIONS

Myhome intend to rely on the terms included in this document. If you require any changes, please make sure that they are put in writing so that we can avoid any problems surrounding what you and we expect.

3. PRICING & PAYMENT TERMS

3a. Price Changes/VAT

All prices are subject to change and inclusive of VAT. Prices will increase in line with the National Minimum Wage effective every April by the same percentage increase.

3b. Payment method

Housework Standard Clean and Housework One-Off Clean customers may pay by credit card or debit card.

3c. Minimum charges

  • Housework Standard Clean – £75.00
  • Housework One-Off Clean – £180.00

3d. Payment timing

Payment must be made to Myhome on of the day of the service.

4. CANCELLATION /NON DELIVERY OF SERVICES

4a. Customer Cancellation/Non Attendance

Housework Regular Clean Cancellation. Housework Standard Cleaning prices are set lower than One Off Cleaning prices on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full Housework One Off Cleaning rate.

After 4 cleans have taken place, cancellations of further single cleans will be charged at 100% where less than 1 business day notice is given, and 50% where between 1 and 2 business days’ notice is given. Four weeks’ notice is required to cancel all future cleans. Housework One-Off Clean Cancellation.

For cancellations within 1 business day, 100% fee will be charged. For cancellations between 1 and 2 business days, 50% will be charged. If Myhome is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, Myhome will charge the full cancellation fee.

4b. Myhome Cancellation/Non Attendance

Myhome may be responsible for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence. Losses are foreseeable where they could be contemplated by you and us at the time the agreement was made. We may not be responsible for indirect losses which happen and which were not foreseeable by you and us.

In such circumstances Myhome will use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services. Where Myhome fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Myhome be liable for any other losses including loss of profit or consequential loss.

4c. Consumer Protection (Distance Selling) Regulations

Where a booking constitutes a distance contract pursuant to the Consumer Contracts (Distance Selling) Regulations 2013, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the Housework has commenced.

5. WORKING CONDITIONS

5a. Health & Safety

In order to protect the home cleaners, they are instructed to carry out an assessment prior to commencing any job and not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to management for further investigation.

In this event the customer will be charged 100% of the cost of the booking, should it be the negligence of the customer. If there has been a charge and when the Housework is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the original Booking.

5b. Equal Opportunities

Myhome is an Equal Opportunities Employer. We recruit our home cleaners on the basis of their ability to do the job and aim to ensure that all home cleaners are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

6. USE OF CUSTOMERS’ EQUIPMENT

Our staff are strictly instructed not to use any of your personal equipment while in your home. You agree to permit staff members to use the telephone ONLY to call the Customer Service team on a local number if necessary.

7. LIABILITY

7a. Key holding

Myhome undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Myhome, we will make appropriate arrangements as soon as reasonably possible. Myhome shall not be liable for any loss or damage as a result of an unavoidable delay caused by you.

7b. Liability for death or personal injury

Nothing in this contract shall limit or exclude Myhome liability for death or personal injury caused by negligence.

8. COMPLAINTS

In the event of you being dissatisfied with the service you have received from Myhome, you should contact the Myhome Customer Service team within 4 days. Myhome will endeavor to ensure that all your concerns and complaints are resolved quickly and amicably with our Customer Service team.

9. COMPENSATION

9a. Housework

Damage to/ Loss of Property. In the event of damage or loss as a result of negligence, the liability of Myhome shall be limited (at Myhome discretion) to repair or the replacement cost of the item, as soon as reasonably possible taking into account its age and condition. Myhome shall not in any event be liable for any loss of profit or consequential loss unless caused as a result of our negligence.

9b. Claiming Compensation

Any claim for compensation must be notified to the Customer Service team as soon as possible and in any event within 4 days of the damage occurring.

10. USE OF CUSTOMER INFORMATION

The information you give will be held and used by Myhome to perform the business for which we are registered. This may include sending you details of Myhome offers and services that may be of interest to you.

Powerhome Ltd t/a Myhome:

Customer Services: 0208 802 4040

www.myhome.co.uk

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